> Youtube video you linked plays without error. > We have been unable to reproduce the issue you are seeing. > contact until Michelle is back from vacation. > I'm the QA Manager for the RealPlayer Engineering team and will your primary (In reply to Dave Herrera from comment #44) I will also check some of my other lab machines to see if I get the same results. I will look into the other questions on Thursday, and we can certainly set up a remote connection if that would help.

When looking back I think on the Win 7 real hardware I was actually testing with the latest Firefox beta instead of 13.0.1. This is probably much more indicative of what you would see in the real world with a browser user so I tend to test with my machines in this state.Ģ. The Win 7 machine (real hardware - HP Pavilion dm1) I tested with is definitely not clean, having had many versions of Firefox, Real Player and Flash installed. Due to the holiday, Thursday the 6th seems like the next opportunity.ġ. In order to more quickly isolate the issue you are seeing, would you allow one of our engineers to set up a remote connection to the VM where the issue is reproduced? provides an easy way to set this up. With the machine that reproduces the issue, in Flash's protected mode and our extension enabled, are you able to play Youtube Flash videos after.ģ. Is the machine you are testing on clean, with no previous version of RealPlayer, Firefox, or Flash installed or, were any of the components over-installed? If so, which ones (RealPlayer, Firefox, Flash)?Ģ. On clean machines with RealPlayer 15.0.5.109, FF 13.0.1, and Flash Version 11.3.300.262, the Youtube video you linked plays without error.Īs a note, we don't disable the extension in protected mode, but, instead, unhook Flash when protected mode is detected, leaving the extension enabled.ġ. We have been unable to reproduce the issue you are seeing. I'm the QA Manager for the RealPlayer Engineering team and will your primary contact until Michelle is back from vacation.

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